FAQs

Frequently asked questions

Have a question? We will find the answer.


Claims

How do I report a loss?

Call 844-438-6775 and select option 3

Send an email to [email protected]

How do I find out the status of a submitted claim?

Send an email to [email protected]

Fax your request to 484-696-4717

Loss Runs

Send an email to [email protected]

Fax your request to 484-696-4717

Technical Issues

What is my username and password for the website?

Click here

How can I obtain a username and password for someone in my office?

Send an email to [email protected] with the following information:

  • Name
  • Company including branch location
  • Email Address
  • Line of business (Commercial Lines or Specialty Lines)
  • Role (For example: Producer/Account Manager, Quoter, Accounting etc.)

How do I deactivate a username and password for someone in my office?

Send an email to [email protected] with the following information:

  • Name
  • Company including branch location
  • Replacement contact for this person